General Services

As a group of highly skilled IT consultants and contractors, CIO on Call has a range of technical and functional skills that can be deployed at reasonable rates, backed by performance guarantee.

CIO on Call offer a range of customised IT business consulting services, and specialise in providing advice and planning strategies, that will arm you to derive additional business value from the IT business solutions provided.

Chief Information Officer Services – Permanent, Temporary or Part-time

Require a CIO in your organisation, perhaps to review current strategy or establish a new strategy, CIO on Call can offer part-time, full-time or temporary CIO services in an advisory or delivery capacity.

Business Process Management

Business Process Management is the process of fundamentally re-thinking and, where necessary, redesigning business processes to achieve measurable improvements in critical areas of your organisation’s performance (e.g. cost, quality, service and speed). By “fundamental” we mean challenging all assumptions on which your current business processes are based.

Business Process Management encompasses the continual measurement, improvement, refinement and change in how your organisation conducts its business. It also involves shifting the entire organisation’s focus to outcomes that are valued by those you do business with including your customers, suppliers and employees.

Extensive IT Business Analysis

Scoping out your IT systems, the effectiveness of these systems, risk analysis, and IT systems costs analysis

IT Strategy Management

IT strategy and planning is today one of the most critical areas for businesses to get right. IT has moved from being a business enabling cost centre, to a critical driver for business success. An appropriate strategic IT plan can deliver fundamental competitive advantages in the market, whereas poor IT planning can result in inefficiencies that strangle business efficiency.

IT strategy must balance the requirements of the business with the technology capabilities and financial constraints within IT. Problems arise when IT is unable to meet the expectations of the business, or when IT is unable to communicate a coherent technology plan back to the business.

Business Continuity & IT Disaster Recovery Management

We deliver consulting services to companies with a practical and cost effective approach to enhancing the required IT DR and BCP program to protect organisations in the event of an unforeseen disaster.

The BCP & DR program will ensure that an organisations IT services can be effectively recovered. This program covers a documented response plan to support core IT service operations and a crisis management structure necessary to drive the response to a crisis in the event of a major disruption.

Disaster Recovery Infrastructure and Process Recovery Assessment

A recommendation can help you build a resilient disaster recovery infrastructure and ensure recovery processes are in place to eliminate business down time and data loss.

Program & Project Management

Whether an organisation is embarking upon a review of its IT Strategy or looking to implement the various outcomes of such a review it will initiate these through projects.  Projects are critical to the success of any organisation.  They are the activities that result in new or changed products, services, environments, processes and organisations.  Projects increase sales, improve customer satisfaction, reduce costs, improve the work environment, and result in numerous intangible benefits.

Solution Management

All solution selection projects are driven by a need to change some aspect of an organisation’s business processes.  The issue many companies have is how to translate this need into a viable solution.  Is the need met by a single solution or a series of “best of breed” solutions which are integrated to form an enterprise-wide solution?  Another challenge that organisations face is cutting through the marketing material that invariably accompanies any proposal.  What appears on the face of it as a simple selection process can lead to incorrect solution choices which may ultimately do more harm than good!

Risk Assessment

Effective risk management is more than an organisation having a “hands-on” board of directors, risk committees and meeting its legal requirements. It is about ensuring that your organisation takes a holistic and proactive approach to managing risk as it relates to your business.

A well designed risk management strategy or framework will allow your organisation to manage its existing risk, will introduce internal controls to mitigate ongoing risk and may even explore areas where your organisation could increase its risk profile to assist in the growth of your business.

Security Assessment

An organisation’s security is paramount in today’s technology-invasive world. More and more of our most important assets; our people, clients and information are being compromised by the out-of-date security technology and users not being provided with adequate training on the relevant policies and procedures.

We provide Information Security Consulting services.  These services include security audits and reviews, ISO 27000 policy development, application reviews, risk assessment, vulnerability assessments and penetration testing.  SCT also has strong practice areas providing complementary services including business continuity, ITIL, project management and storage. An internal security assessment will identify security gaps. CIO on Call can help build security infrastructure and outline processes to improve security and eliminate business risk.

Storage Infrastructure and Strategy Assessment

Data Storage is vital to all businesses with future growth plans. Storage strategies including growth maintenance, cost analysis, and data protection will align with the storage capacity review and suitable storage architecture solution.

Systems Health Assessment

A health assessment on the IT business systems will identify initiatives to be undertaken as a priority, to quickly improve services of the business. A review on existing processes and capabilities will provide you with a report on the existing services and provide to close these gaps.

Benchmark Assessment

To maintain your competitive edge, CIO on Call can help you better understand gaps in the solutions for your business against your competitors, what are your competitors doing differently to improve how they deliver in areas similar to your business such as client services, procurement and finance, online capability and internal operational management.

Process, Risk, Governance Assessment

Scoping out ICT capabilities and aligning these with business objectives, and outlining disaster recovery plans, IT auditing processes and ITIL assessment planning. The report will identify areas of where IT staff can engage the business areas to provide more appropriate service delivery.

IT Business Strategy Justification

Supplying you with quality and reliable advice on all business strategies. Delivering IT strategies for businesses and aligning these with ICT capabilities and business objectives. Strengthening and centralising infrastructure, to align with industry benchmarks and best practice from around the world.

IT Procurement and Budgeting

Maintaining strong relationships with technology vendors, CIO on Call can help manage an end to end process for procurement of telecommunications, infrastructure and technology services.  Understanding both the financial costing’s, budgeting and technological drivers behind an IT procurement program is a key skill of Cio on Call.

Unified Communications Services

Unified Communications is the integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, data sharing (including web connected electronic whiteboards or Interactive White Boards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).

Optimising Your Mobile Investment

Most organisations cannot ignore the growing imperative to build mobile workforce capability. Many are heavily reliant on mobility solutions to effectively deliver results and there is an abundance of mobile devices used including mobile phones, PDA’s, Smart phones and laptops.

Mobile Fleet Management

Most organisations cannot ignore the growing imperative to build mobile workforce capability. Many are heavily reliant on mobility solutions to effectively deliver results and there is an abundance of mobile devices used including mobile phones, PDA’s, Smart phones and laptops.

Effective management of this environment requires exceptional levels of on-going support, procurement and cost-effective solutions. Many organisations struggle on a day-to-day basis to support, procure, cost manage and track the range of mobile devices within their environment.

Sustainable and Green IT Solutions

CIO on Call can provide an advisory service on how to focus on a green approach to IT business solutions.  By focusing on reducing your business environmental impact, I can help reduce operational costs and improve your IT efficiency and management practices, by seeking out opportunities for a much greener IT.

Online Web and Software Development Assessment

CIO on Call is well placed to assist you with your online web and software strategy, having strong ties with a leading Digital Marketing Company we can assist with an assessment of your existing software and online capabilities, or develop a strategy and road-map for continuous software improvement, we can work on your internal software strategy or your client facing websites.

Digital and Online Marketing Assessment

Search Engine Optimisation, Search Engine Marketing, Social Media Marketing are all new to most people, they are techniques used online to help drive traffic and/or customers to your site, are you sure you’re getting the most out of your website? We have strong ties with a leading Digital Marketing Company and we can assist with an assessment, strategy and implementation of a digital strategy to help your business succeed online.

 

*Some services are available nationally and internationally.

Contact Us for Pricing and Availability