Unified Communications Services

  • unified-communications



Project Description

A large Victorian Metropolitan Council decided to replace a multiple number of independent obsolete telephony systems with a single (virtual) system covering all Council sites. A key requirement was to provide the tools to improve (communications based) customer services performance and provide the Council with the ability to objectively quantify the benefits.
We were engaged to assess the Council’s requirements, conduct a tender process and recommend a preferred solution provider. As a consequence of the Unified Communication solution that was implemented and the change in management and staff behaviour’s the Council is consistently achieving its customer service objectives.

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